You Must Agree To These Terms By Clicking The Accept Button At the Bottom Of The Page To Continue

Abilene Computer Service Remote Desktop Repair Service ("The service") is a paid remote computer repair service of Abilene Computer Service and as such is NOT free.  To utilize this service you must agree to and accept the following:
- The service cost is $45.00 for the first 30-minutes and $1.00 per minute for each minute thereafter.

- You may be asked for a credit-card number and/or payment arrangements before repair services begin.  Failure to provide this information when asked will be cause to stop the service.

- This is an interactive service and as such you must be available to the technician during the entire time a remote session exists.  Failure to stay with the computer or to help the technician when requested will be cause to stop the service.  If the service is stopped for failure to attend - you will be charged to the point of work stoppage.

- Certain repairs cannot be completed in a remote session and may require you to deliver your computer to our place of business for further repair or troubleshooting.  Any further repair actions will be charged separately from this remote service.

All remote repairs are warranted the same as our in-shop repairs.  You may view and print a copy of our repair warranty HERE

By clicking on the the 'accept" button below I understand that I will be charged a minimum of $45.00 for the first 30-minutes of remote service and I further authorize my credit card to be charged for services rendered.

 

A Note About Virus & Malware Removel

Most virus's and spyware encountered today is of the phishing variety.  That includes common infections such as Look-a-like Anti-virus programs as well as the more traditional Trojans and key-loggers.  Unfortunately, due to the way that these malware programs insinuate themselves into your computer they cannot be properly and completely removed via a remote session

 

After clicking the accept button (above) you will have a file download dialog box open (In IE9 it will be located at the bottom of the browser window) if you don't see it -  shrink your browser, it may be hidden beneath it.  The client you are downloading is required for us to control your system remotely and must be allowed to be installed.  It will uninstall itself after the end of the session.

Allow the file to run by clicking on the Run button. When it is done downloading to your computer it will attempt to install itself - please allow it to install if it asks you for permission.

If you are asked to allow it through your fire-wall, please say yes. It will not harm your computer.